Healthcare – Patients Flow Management System

Healthcare

• Registration Counter
  iQueue Patient Flow Management System, they can issue tickets to patient based on the their required service queues, the duty staff has the flexibility to change queue information to meet various ad hoc requirement.
  Doctor Room’s Nurse
  Patients after getting a ticket, they will wait at the common area for service, since the queuing status will be displayed in a large form display panels with voice announcement to alert patients whenever their ticket number is called, patient can manage their time while they are waiting.
  Doctor
  Doctor will receive the patient information before they start to serve the patients, they can either select a particular patient or simply based on the waiting list to serve the patients by pressing the keypad, they can also see the patient queue information and adjust their consultation time to meet the queue. If needed, they can also transfer the patient to specialty treatment and return for further consultation service.
  Head Nurse
  One of the challenge to the head nurse is to ensure that all the patients will receive consultation and treatment service at a shortest possible time frame, therefore monitoring the patient flow is a vital task for head nurse, with iQueue Patient Flow Management System, the head nurse can monitor the number of patients received at the registration counter, and at the same keep informed of the various queue information at the common waiting area, should there be any queue which accumulate excessive number of patients, they will be timely alerted and action will be taken to remediate the situation.
  Cashier Office Staff
  The iQueue Patient Flow Management System help the cashier staff to handle hundreds or even thousands of patient payment transactions, the system have the flexibility to allow the cashier staff to handle call, recall, next, no show tickets.
  Pharmacy Staff
  One of the challenges to the pharmacy department is they need to handle large number of patients at a very short time interval, they need a flexible system that can assist them to manage the patients quickly and efficiently, with iQueue Patient Flow Management System, they can handle multiple calls, multiple queues at multiple counters, the patients are well informed that to which counter they should go for collection of medicine.
  Management
  The iQueue Patient Flow Management System can generate various customized management reports based on the requirement of the management for review and measure the performance of various departments, from reception counter to doctor’s room consultation service, specialty treatment room, pharmacy and cashiers office, the management reports is a perfect tool for hospital management staff to ensure an optimal performance and staff efficiency and to provide a quality service level to the patients.